PLEASE ALLOW AMPLE TIME DURING THE HOLIDAY SEASON FOR ORDERS TO BE SHIPPED AND DELIVERED

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Please allow 3.5 business days for items to be shipped.  Orders placed after 3 PM EST are processed the following day.  

Internation orders, due to customs regulations, allow 2-4 weeks for delivery.

 

We print all of our clothes ourselves. We do not always keep stock of every item and some are printed to order.  We are a small business, and only two of us run the entire operation.  Everything is professionally screen printed by hand, by us.  Sometimes this can take a little bit of time especially if we are on the road.  If you have any specific needs on time frame please contact us.  If an item sells out and is not discontinued we will reprint.  Sometimes this happens unexpectedly so our best efforts will be made to reprint and ship as soon as possible.  Due to our convention travel schedule sometimes an item may sell out while we are on the road.  We will ship the item(s) when we return home.  Typically this is only a couple extra business days but in most extreme circumstances could be up to two weeks.  For any questions regarding order status please email rocknhorrorx@gmail.com  We do not accept order cancellations! 

 

We do not issue refunds.  Store credit only!  If you wish to exchange an item, the buyer pays return and reshipping of the new item.  

 

Absolutely no returns/exchanges on any of our custom shop items.  Custom shop items are hand made per order.  Due to this and the nature of hand stitching, printing, and additional decor, please allow up to 3  weeks for shipment.  

 

Thank you for your continued support!  We appreciate and value our customers and strive to ensure the best customer service possible!

 

Further questions please email rocknhorrorx@gmail.com